The WWF Nepal Grievance Redress Mechanism is overseen by a GRM Team. Grievances should be directed to any of the following means:

Email: projectcomplaint@wwfnepal.org
Website: https://wwfus.ethicspoint.com
Post: Project Complaints, PO Box 7660, Baluwatar, Kathmandu, Nepal

Please include the following information when filing the grievance:
- Complainant’s name and contact information.
- If the grievance is filed on behalf of the affected party, the complainant must provide written proof of authority to do so.
- Date and location of the alleged violation.
- Details regarding the alleged violation, including the locations of witnesses and any other information that could be valuable in the evaluation and ultimate resolution of this situation.
- Any other relevant information or documents.
- If confidentiality is requested, state reason.
- This grievance filing process is oriented towards direct dialogue and engagement among all parties. There is a risk that confidentiality may limit efforts to resolve complaints, and complainants will be informed if confidentiality is impending the process.
- The grievance can be filed either in Nepali, any of the local languages, or English.

Step 1 - WWF Nepal’s GRM Team will provide a response within 10 business days after receiving the grievance.

Step 2 - Once the grievance is verified, the GRM team will create a plan for investigation.

Step 3 - The GRM team will then investigate the matter. Based on the results, the team will then work with the affected parties to develop and implement an action plan.

Step 4 - WWF Nepal will facilitate support to further clarify, assess, and resolve issues raised as needed, including if appropriate, engaging input from outside experts.

Agreed action plans will establish timeframes for regular process monitoring towards resolution of the grievance. The GRM Team will coordinate the monitoring by organizing periodic checks – bringing together the affected parties and relevant technical advisors for meetings or other communication on the status of action plans, until they are completed. WWF Nepal will assess the effectiveness of this complaints resolution process on an annual basis, and identify any needs for improvement.

WWF Nepal will not tolerate any form of retaliation against those who report concerns in good faith. Any WWF Nepal employee who engages in such retaliation will be subject to disciplinary action up to and including termination of employment. WWF Nepal will take all feasible actions to protect complainants against retaliation. Anyone who has made a report of suspicious conduct of a WWF Nepal employee and subsequently believes they have been subjected to retaliation of any kind should immediately report it by the same channels as noted herein.